Check the status of your pending orders at any time using our Order Status tool. If you've created an online account you can also access your order history. You may also check by phone via our automated order status line at 800-846-8529.
 Check Order Status
Once your order leaves our doors, our shipping partners can track your package from our door to yours. Requests can be made via e-mail, by using our Order Status tool, and by phone via our automated order status line at 800-846-8529.
Check Order Status
E-Mail Customer Service
Occasionally, an order may be delayed or back ordered. If a delay or back order occurs, we will notify you via e-mail. You will have the option to cancel delayed items, provided they have not entered the shipment process. Once your order has shipped, since the items in your order may ship from multiple locations, you may receive packages separately and at different times. Check your order status to access tracking information for all your package(s).
Check Order Status
You may request an invoice reprint at any time within 12 months of your purchase by completing the form below. Requests made past 12 months will require a charge of $15 per invoice reprint and can only be processed for insurance, tax audits and validation of warranty.
Invoice Reprint Request
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You can request to cancel your order via e-mail if it has not entered into our shipment process. Please provide your order number and customer ID number, which are listed in the Gateway order confirmation e-mail you received.
E-Mail Customer Service
If you received your package and its damaged or incorrect, contact Customer Service via e-mail.
E-Mail Customer Service
If for any reason you are not completely satisfied with your purchase,you may return your Gateway product or cancel unused services within 15 days of purchase. You may return your E-Series desktops and server products within 30 days or purchase.
Return Policy
Standard Terms of Sales (PDF)
If you are expecting a refund for returned merchandise, allow time for shipping, inspection, and up to seven additional business days to process your refund. Credits from your permanently returned merchandise will be refunded to the original form of payment.
E-Mail Customer Service with additional questions
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E-Mail Customer Service
Frequently Asked Questions
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