If you've created on online account, you may update your contact or billing information and view your online order status and history at any time.
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To make changes to your name, address, phone or e-mail use our e-mail assistance form below. If you have an online account, login anytime to make changes immediately.
Personal Information Change Request Form
You may request an invoice reprint at anytime within 12 months of your purchase by completing the form below. Requests made past 12 months will require a charge of $15 per invoice reprint and can only be processed for insurance, tax audits and validation of warranty.
Invoice Reprint Request
If you have sold your computer, given it away, or otherwise transferred ownership, let us know about it. This will allow us to contact the current owner for any future updates regarding your Gateway computer.
Transfer of Ownership Form
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Check the status of your pending orders at anytime using our Order Status tool. You may also check by phone via our automated order status line at 800-846-8529.
Check Order Status
Register your products and receive superior customer service and technical support, access to additional Gateway services and product offers and protection and control of your privacy.
Product Registration
If you are expecting a refund for returned merchandise, allow time for shipping, inspection, and up to seven additional business days to process your refund. Credits from your permanently returned merchandise will be refunded to the original form of payment.
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