Want to troubleshoot your own product issues? You've come to the right place. Gateway Support Troubleshooting Checklists cover common technical issues that are experienced.

Most Popular Checklists

Note: Click the checkmark to go to the respective checklist.

Problem Description	Desktop Microsoft Vista	Notebook Microsoft Vista	Desktop Microsoft XP	Notebook Microsoft XP
Discovery Questions - When you are not sure how to begin troubleshooting. Gateway Recommended
Computer performs slowly
Computer does not have sound or audio
Internet/Network Connectivity
Computer does not power on

Checklists by Operating System and Product

To begin, identify your operating system, then select from the following options.

Desktops Notebooks

Desktops Notebooks

Note: These checklists only support Microsoft® Windows® XP and Windows Vista™. For all other operating systems, enter your product model on the Gateway Support Documents page.